POLICY FOR DAMAGE OR MANUFACTURED DEFECTIVE PRODUCTS

All products leaving our facilities are thoroughly vetted. We strive so you may have positive shopping experiences. If you receive a damaged product, in its original packaging, you must write us an email immediately to monarch925s@gmail.com. Emails received after 60 hours from which the order was received, will not be considered for the purposes of this policy.

 

This email should include the following information: 

1. Name of the person who made the order. 

2. Mailing address, email and phone number of the person who is requesting the return. 

3. Order number. 

4. Ordarder date. 

5. Date when the order was received. 

6. Description of the product. 

7. 2 Photos of reason for return, if applicable. 

 

The damages covered are those of manufacture only and the product must be in the same conditions as they were when shipped by the Company. The product cannot be used, The prince and / or brand label cannot have been removed, nor show use of any kind, the product must be intact, without use, without odors, secretions, alterations, scratches, dents, without marks if any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any alteration. 

 

Defect or manufacturing damages will be evaluated by our team and the decision of approval for an exchange or credit, will be at our sole discretion. 

 

The product must be returned within a maximum term of 24 hours from the date the order was received and the customer will cover the shipping cost. If we understand that it is indeed a manufacturing defect, we will exchange the product, and cover the shipping cost of the replacement. If the customer receives a credit, they will be responsible for sending the products they purchase when using the credit.

 

Credits will be valid for 30 days.